SALON POLICY

**Service Guidelines:**

To allow us to provide a quality service as efficiently as possible, you need to:

– Request your desired service upon booking. Please fill out the intake form.

– Disclose any allergies or sensitivities to chemicals.

– Provide feedback during services for immediate adjustments.

– Notify staff or the salon manager of any concerns or infections immediately.

– Acknowledge any abnormal reactions during or after services.

**Guarantee:**

Please remember that nails are jewels, not tools. Be kind to your nails, and they will look beautiful for weeks after your service.

– Enhancements and gel polish manicures are guaranteed for 48 hours post-appointment. Call for free repairs within this timeframe.

– Repair appointments must be scheduled within 5 days of the initial service.

– Additional charges apply for repairs after 3 days or for specific damages.

– Traditional polishing services are not guaranteed.

– Clients are responsible for damages caused by a lack of care or accidents.

**Refund Policy:**

– No cash refunds are provided once clients leave the salon.

– Notify us before payment if unsatisfied; adjustments or removals will be made.

– Refunds are not issued for change of mind.

– We offer complimentary redo services if dissatisfaction is expressed immediately post-service.

If you are still not happy after we fixed your nails and requested a refund, then you have to go through our Customer Complaint Procedure.    

**Complaint Procedure:**

– Acknowledgment of complaints within 5 working days.

– Complete complaint forms with detailed information for the investigation, state the reason for your dissatisfaction after we re-did your nails, and a photo of the evidence of the nails that were fixed by us.

– Complaints will be resolved within 8 weeks, with a final response provided.

– Clients dissatisfied with the resolution may further contact us for review.

**Special Needs Accommodation:**

Our top priority is the safety and comfort of our clients. If a client presents with a condition that may pose a risk during nail services, such as difficulty in hand mobility or sensitivity to sharp tools, our technicians reserve the right to refuse service.

1. Client safety is our priority; refusal of service may occur due to safety concerns.
2. Our technicians will assess individual needs and offer alternative solutions.
3. Communication will be empathetic and understanding.
4. Non-Discrimination:** Our refusal of service policy is in no way based on race, ethnicity, or any other discriminatory factors. It is solely focused on ensuring the safety and well-being of our clients and staff.
   

**Additional Policies:**

– We reserve the right to refuse service to individuals with contagious conditions, open wounds, or disrespectful behavior.

– Children under 10 must be supervised or left at home for safety reasons.

– Gift cards are non-refundable and treated as cash.

– Cell phone use must be respectful to others in the salon; hands-free devices are encouraged.

DISCLAIMER: WE ARE NOT RESPONSIBLE FOR YOUR LOST OR DAMAGED CELL PHONE OR PERSONAL BELONGINGS.

Thank you for your cooperation in maintaining a safe and enjoyable environment at Modern Nail Bar. For any questions or concerns about our policy, please contact us.

Modern Nail Bar 

Address: 8653 N Beach St Ste 225, Keller, TX 76244

Phone: (817) 562-1570